Digital Transformation Overview


Business owners and employees need to embrace digital transformation in order to sustain business growth and expansion. Organisations should take full advantage of the evolving business landscape for digital technology capable of positively disrupting their business model to survive business challenges, especially that posed by COVID-19.

Digital disruption is the change that happens without your business involvement and affects your business mode land the value proposition of existing goods and services. The COVID-19 pandemic has accelerated technology innovation, customers have changed habits and mindset to embrace use of digital platforms, fintech has made payments easier and the move towards remote work has shifted career tracks. But not every organisation’s journey will be the same. There needs to be an effective data strategy.

Business must think of the traps and triggers on their transformation journey, since compliance issues need to be recognised alongside government regulation. This brings the requirement for the training of competent personnel to drive transformation. Both the employer and the employee have great roles to play in achieving digital transformation.

Microsoft case study

It’s simply not about technology but also about people and change management. Transformation always needs to be supported by culture change and building skills and competency to effect profit for the company.

Adescoy is a Registered Member of the Microsoft Partner Network, which provides an advantage of a rich portfolio of services that helps deploy solutions that add value to end customers. We have developed competencies which give us the expertise to serve our customers better.

We provide technical support to small and medium enterprises which want to upgrade their ICT platform. i.e. migration to a networked computer system and/or to ‘Cloud’ platform. This can be bundled with sales of Microsoft software products and solutions and help with Server deployment and upgrades.

We also provide a service to assist companies migrate from an IT Server model to using the ‘Cloud’ model, i.e. applications are web enabled and supplied as SaaS (Software as a Service) with storage off premises (Microsoft Online Services). We are positioned to help with vendor selection and business solutions.

Office365 Case Study enabled by Microsoft [May 2014]

Adescoy issued its consultants with new tablets using Windows 8.1 and moved from on-premises Office productivity tools – to Office 365 applications and services in the Microsoft cloud.

Intuitive document management, and integrated technologies such as Skype and Outlook, meant less time was needed to bring new consultants up to speed. This empowered Adescoy’s ambition to have more consultants and a bigger client base. Moving Microsoft Office to the Microsoft Cloud reduced overheads and gave greater flexibility to remote workers.

The cost reduction came from two sources:
1] There’s no need for server licences or various software upgrades. And, with Microsoft’s technical support, there’s no need to employ an IT administrator.
2] Integrated features such as OneDrive document storage and sharing have reduced the amount of time needed to carry out administrative tasks.

The Microsoft Cloud has also made it easier for mobile workers to collaborate. They access up-to-date, secure documents wherever they are – enabling them to take decisions and close negotiations during client meetings.

Using a digital platform

Digital Business transformation is how you compete and win today. It’s the path to better serve customers, build better products, and empower employees. Digital Business refers to the use of digital technologies and resources to drive day-to-day business operations, develop revenue and performance and deliver personalised, meaningful experiences to customers ().

In digital business, digital technologies are employed in all areas of the business, to optimise internal and external processes and business activities. This is the key difference between traditional and digital business models..

Technology-based transformation efforts require a flexible workforce and an aligned culture and vision are essential to achieve the targeted outcomes.

Three tips for success:

1 Have customers at the centre of your transformation vision. Anticipate then map customer journeys, to enable them with a great user experience to make them do business with you.

2 Cultivate a business culture that embraces change and can respond to data driven decision-making with flexibility and agility.

3 Get your senior team aligned on the business goals, and commit them to securing the technologies and solutions that will achieve the desired outcomes. Identify the skills and expertise required to execute and deliver and determine the right business partners aligned to the business.